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In Victoria, when disagreements arise between owners, builders, or building practitioners over domestic building projects, a legislated process is in place to resolve these disputes. This piece outlines the steps involved in resolving these conflicts through Domestic Building Dispute Resolution Victoria (DBDRV) and the Victorian Civil and Administrative Tribunal (VCAT).
DBDRV is a free service provided by the Victorian government, specifically designed to assist with disputes relating to domestic building work. It is accessible to owners, builders, architects, and contractors, addressing issues like construction defects, contract breaches, disputes over payments, and project delays.
In light of the October 2024 announcement by the VBA that a new powerful regulator, the Building & Plumbing Commission will oversee the building and plumbing industries, this may cause significant changes to the DBDRV pathway.
It appears that the Commission will consume the dispute resolution services currently provided by the DBDRV, alongside functions of the Victorian Building Authority (VBA) and Domestic building insurance, which is currently provided by the Victorian Managed Insurance Authority (VMIA).
It is currently unknown on what exactly will occur to the functions of the DBDRV, yet it is important to note that these changes are set to proceed in early 2025. CLICK HERE for more information regarding the new Commission.
If DBDRV cannot resolve the dispute, the next step is to escalate the matter to VCAT. VCAT serves as an independent tribunal that adjudicates disputes based on evidence and the law.
You can only apply to VCAT if you have gone through the DBDRV process and received one of the following:
The domestic building dispute resolution process in Victoria, involving DBDRV and VCAT, can be lengthy and costly. The entire process can take anywhere from 14 months to 3 years, depending on the complexity of the dispute and the parties’ willingness to negotiate. Understanding the various stages and taking advantage of conciliation and mediation can save time, money, and stress. Consulting an experienced construction lawyer is advisable to navigate this intricate process. The reader should keep an eye out for the 2025 changes that will be occurring to the DBDRV process.
Footnote.
The source for this article is how do I resolve my domestics building dispute in Victoria
About Lovegrove & Cotton Construction and Planning Lawyers
Lovegrove & Cotton Construction and Planning Lawyers has been representing builders, contractors, and homeowners in the Victorian Civil and Administrative Tribunal (VCAT) since 1995. The firm has handled hundreds of cases over the years, demonstrating extensive experience in building and construction law. If you require legal representation in this
For related Lovegrove & Cotton articles on building dispute resolution, please see:
The Compulsory Conference Process at VCAT
Domestic Building Dispute Mediations at VCAT: What to Expect
Disclaimer:
The information provided in this article is for general informational purposes only. It does not constitute legal advice. For specific legal advice related to building regulations and compliance, please consult a qualified construction lawyer.
Image Acknowledgements:
The digital renders used in this article were developed collaboratively by Lovegrove & Cotton and ChatGPT. The photo images that are not the digital renders are stock images sourced from Shutterstock.
Filed Under: Articles Tagged With: Architect and builder dispute Victoria, Building dispute legal advice Victoria, Building dispute resolution experts, construction dispute resolution lawyers, Construction law Victoria experts, Construction mediation Victoria, DBDRV conciliation process, Dispute resolution process Victoria, Domestic building disputes legal help, Domestic building disputes Victoria, Domestic building legal representation, Homeowner builder dispute resolution, Residential construction disputes, VCAT building dispute process

This article demystifies the navigation of the compulsory conference process in the Victorian Civil and Administrative Tribunal (VCAT). Understanding the process and what to expect at each stage, especially during the compulsory conference, is crucial for all parties involved.
The compulsory conference provides an opportunity to resolve disputes relatively late in the proceedings. It occurs when earlier attempts to settle have failed, and the matter is close to trial. It provides the parties with a last-ditch attempt to settle before it proceeds to trial. In effect, it gives the parties a final opportunity to retain control of the dispute’s outcome before the tribunal member takes over and issues a win-or-lose decision, with all the attendant risks and consequences.
At the early stages of a VCAT journey, a member presides over the case and issues directions and orders. Typically, these orders include:
The compulsory conference (CC) is facilitated by a tribunal member, who for the purposes of this piece we will call the convenor, who will lead the session. Parties must prepare position papers of no more than four pages for the conference, which should be straightforward and written in plain English. These papers should summarize the key issues and serve as an aide-mémoire for the convenor and the parties.
When the convenor begins the conference, they will highlight that all discussions are confidential. While the convenor cannot compel a settlement, they provide an opportunity for the parties to reach an agreement before positions become entrenched and costs escalate.
Unlike mediation, the convenor may often volunteer views on the strengths and weaknesses of the respective cases and give a risk assessment of the likely outcome.
Typically, parties are represented by their lawyers and/or barristers at the CC. Sometimes, expert witnesses are present, either in person or available by phone. It is often preferred to have expert witnesses on hand to assist in clarifying technical matters.

The convenor acts as an intermediary, counseling parties about risks and uncertainties, and potentially offering insights on the respective merits or lack thereof in the cases. They relay settlement offers and rejections between the parties.
During private sessions, they may also help reframe the issues at stake to promote a mutually agreeable resolution.
A successful CC often culminates in a settlement once common ground has been found. If a settlement is achieved, the terms are documented, printed, carefully reviewed, and then signed by both parties. Once the agreement is signed, the VCAT administration is notified, and the matter is formally closed. The typical orders are made that the proceeding is struck out with the right of reinstatement (in case one party breaches the terms of settlement).
It is crucial to get the settlement agreement signed by the end of the conference session. Avoid concluding the conference with an unsigned agreement, as momentum may be lost, and there is a risk of parties retracting from previously agreed terms.
To maximize the chances of a favourable outcome, it is advisable to engage seasoned construction lawyers. Their expertise in building disputes can provide critical guidance throughout the compulsory conference process, ensuring that your interests are well-represented and that the complexities of construction law are effectively navigated.
Mediation and the compulsory conference (CC) are both processes used by VCAT to resolve disputes, but they differ in material respects. In mediation, a neutral mediator facilitates discussions without offering any legal advice or opinions on the strengths and weaknesses of each party’s case. The mediator’s role is to encourage open communication and help the parties find a mutually acceptable resolution, without influencing their decisions. The focus is on maintaining confidentiality and creating a space where parties can explore potential agreements based on their own assessments of the situation.
In contrast, the CC is guided by a convenor, namely a tribunal member, who takes a more proactive role. Unlike a mediator, the convenor can provide insights into the likely strengths and weaknesses of each party’s case and offer a risk assessment of potential trial outcomes. This guidance can help parties better understand the risks of not settling before proceeding to trial.
While the convenor does not make binding decisions, their input can incline parties toward a settlement by highlighting the uncertainties of a trial. The CC typically occurs when mediation has failed or the matter is close to trial, serving as a last opportunity for the parties to reach an agreement before the decision-making shifts to the tribunal.
The compulsory conference is a key component of the VCAT process for resolving domestic building disputes. While it can be a time-consuming process, it results in a more efficient and cost-effective resolution than proceeding to a full hearing. By understanding what to expect, preparing thoroughly, and engaging experienced legal support, parties can approach the conference with confidence.
If the matter does not settle at the CC, the next stop is the trial. Depending on the complexity of the case, a trial can take weeks, sometimes months, to conclude. Trials are expensive and exhausting for both parties, with a winner-takes-all outcome that can include awards of costs for the victorious party, although this is not always guaranteed.
Importantly, in both the compulsory conference and earlier settlement attempts, parties retain control of the resolution process. Once the matter goes to trial, however, that control is lost, and the decision rests in the hands of the tribunal and as an experienced lawyer will always say – there are no guarantees at trial.
Lovegrove & Cotton Construction and Planning Lawyers has been representing builders, contractors, and homeowners in the Victorian Civil and Administrative Tribunal (VCAT) since 1995. The firm has handled hundreds of cases over the years, demonstrating extensive experience in building and construction law. If you require legal representation in this domain, please send an email to enquiries@lclawyers.com.au, attention: Practice Manager, Ziggy Lovegrove.
Disclaimer:
The information provided in this article is for general informational purposes only. It does not constitute legal advice. For specific legal advice related to building regulations and compliance, please consult a qualified construction lawyer
Image Acknowledgements:
The digital renders used in this article were developed collaboratively by Lovegrove & Cotton and ChatGPT. The photo images that are not the digital renders are stock images sourced from Shutterstock.
For related Lovegrove & Cotton articles on building dispute resolution, please see:
How do I resolve my domestic building dispute (in Victoria)?
Domestic Building Dispute Mediations at VCAT: What to Expect
Filed Under: Articles Tagged With: Builders and contractors VCAT disputes, Building dispute settlement VCAT, Compulsory conference vs mediation, Construction law VCAT cases, Construction lawyers for VCAT cases, Homeowner construction disputes VCAT, Legal representation in VCAT, Residential dispute resolution Victoria, Risk assessment in VCAT disputes, Understanding VCAT dispute systems, VCAT compulsory conference explained, VCAT compulsory conference process, VCAT dispute resolution explained, VCAT trial process in building disputes., victorian building dispute resolution

Mediation provides an opportunity to resolve disputes early on, potentially avoiding lengthy litigation. This guide outlines the key steps and considerations throughout the mediation process.
At the early stages of a VCAT journey, a member typically presides over the case and issues directions and orders at a directions hearing. Typically, these orders include:
The mediation service is free, which is a great virtue of this system and a mediator will be appointed to convene the session. Parties prepare position papers for the mediation, which should be straightforward and written in plain English. These papers should summarize the key issues and serve as an aide-mémoire for the mediator and the parties.
When the mediator commences the mediation, they will highlight that all discussions are confidential. While the mediator cannot compel a settlement, they provide an opportunity for the parties to reach an agreement before positions become entrenched and costs escalate.
Typically, parties are represented by their lawyers and/or barristers at the mediation. Sometimes, expert witnesses are present, either in person or available by phone. Some prefer to have expert witnesses on hand to assist in clarifying technical matters.
The mediator acts as an intermediary, relaying settlement offers and rejections between the parties. During the private sessions, they may also help reframe the issues at stake to promote a mutually agreeable resolution.
A successful mediation culminates in a settlement once common ground has been found. If a settlement is achieved, the terms are documented, printed, carefully reviewed, and then signed by both parties. Once the agreement is signed, VCAT officialdom will be notified, and the matter is formally closed.

Sometimes adversaries become emotional, that never helps and mediators invariably cool things down.
Finalizing the Settlement Agreement
It is crucial to get the settlement agreement signed by the end of the mediation session. Avoid concluding the mediation with an unsigned agreement, as momentum may be lost, and there is a risk of parties retracting from previously agreed terms.
To maximize the chances of a favourable outcome, it is advisable to engage seasoned construction lawyers. Their expertise in building disputes can provide critical guidance throughout the mediation process, ensuring that your interests are well-represented and that the complexities of construction law are effectively navigated.
Mediation is a key component of the VCAT process for resolving domestic building disputes. While it can be a time-consuming process, it has much to commend it as it results in a more efficient and cost-effective resolution than proceeding to a full hearing. By understanding what to expect, preparing thoroughly, and engaging experienced legal support, parties can approach mediation with a greater expectation of settlement.
Disclaimer:
The information provided in this article is for general informational purposes only. It does not constitute legal advice. For specific legal advice related to building regulations and compliance, please consult an experienced construction lawyer.
Image Acknowledgements:
The digital renders used in this article were developed collaboratively by Lovegrove & Cotton and ChatGPT. The photo images that are not the digital renders are stock images sourced from Shutterstock.
Lovegrove & Cotton Construction and Planning Lawyers has been representing builders, contractors, and homeowners in the Victorian Civil and Administrative Tribunal (VCAT) since 1995. The firm has handled hundreds of cases over the years, demonstrating extensive experience in building and construction law. If you require legal representation in this domain, please send an email to enquiries@lclawyers.com.au, attention: Practice Manager, Ziggy Lovegrove.
Filed Under: Articles Tagged With: Domestic building disputes at VCAT, How VCAT mediations work, Legal representation in VCAT mediations, Mediation steps at VCAT, Resolving disputes through VCAT mediation, Tips for successful mediation at VCAT, Understanding VCAT mediation, VCAT dispute resolution overview, VCAT mediation outcomes and strategies, VCAT mediation process, VCAT mediation process for construction disputes, What to expect at a VCAT mediation

10 years from Occupancy Permit = clarity. 10 years from act or omission = lack of clarity.
– The Infinity Plus 6 test: Once a defect was discovered, you had 6 years to issue legal proceedings.
– From When The Damage Occurred test: You had 6 years from when the damage occurred to issue legal proceedings.
Limitation on time when building action may be brought
(1) The Limitation Act 2010 applies to civil proceedings against any person if those proceedings arise from—
(a) building work associated with the design, construction, alteration, demolition, or removal of any building or the manufacture of a modular component manufactured by a registered MCM who is certified to manufacture it; or
(b) the performance of a function under this Act or a previous enactment relating to the construction, alteration, demolition, or removal of the building or the modular component.
(2) However, no relief may be granted in respect of civil proceedings relating to building work if those proceedings are brought against a person after 10 years or more from the date of the act or omission on which the proceedings are based.
(3) For the purposes of subsection (2), the date of the act or omission is,—
(a) in the case of civil proceedings that are brought against a territorial authority, a building consent authority, a regional authority, or the chief executive in relation to the issue of a building consent or a code compliance certificate under Part 2 or a determination under Part 3 the date of issue of the consent, certificate, or determination, as the case may be; and
(b) in the case of civil proceedings that are brought against a person in relation to the issue of an energy work certificate, the date of the issue of the certificate.

A legal instrument that provides clear evidence of the 10 year limitation period start date-section 134 Victorian Building Act 1993
However, the date of the act or omission in New Zealand raises several evidentiary challenges:

The challenge is to find the evidence of an act or admission-section 393 New Zealand Building Act 2004
Section 134A provides an exception to the general 10-year liability cap for cladding-related defects. This section allows for legal proceedings to be brought even after the normal 10-year period has expired, specifically for claims relating to non-compliant cladding. The key provisions are:
Adjunct professor Kim Lovegrove MSE RML is the founder of Lovegrove & Cotton Lawyers is the Founding Chairman of the International Building Quality Centre (IBQC). Kim has been a senior law reform consultant to the World Bank in which capacity he was part of a team that provided advice to the Chinese Government on best practice approaches to building regulatory reform. He was also retained by the World Bank to review the first-ever Malawian Building Act and was the project director of the Australian National Model Building Act team, which served as the law reform template for several Australian jurisdictions in the mid-nineties.
Rethinking Liability: Fairer Solutions for New Zealand’s Local Councils and Building Defects
Some Musings on Reform Ideas for the New Zealand Building Regulatory Framework
Disclaimer:
The information provided in this article is for general informational purposes only. It does not constitute legal advice. For specific legal advice related to building regulations and compliance, please consult a qualified construction lawyer.
Image Acknowledgements:
The digital renders used in this article were developed collaboratively by Lovegrove & Cotton and ChatGPT. The photo images that are not the digital renders are stock images sourced from Shutterstock.
Filed Under: Articles Tagged With: Building Act 1993 Section 134 explained, building litigation limitation period confusion., clarity in legal proceedings for building defects, comparison of limitation periods in construction law, construction defect liability reforms in New Zealand, decennial liability and the Napoleonic Code influence, legal certainty in building claims after 10 years, legal clarity in building defect claims, New Zealand 10-year limitation period, New Zealand Building Act 2004 Section 393, occupancy permit and certificate of final inspection, occupancy permit and liability in Victoria, remedies for unclear limitation periods in construction law, vexed limitation period for building actions, Victorian Building Act Section 134 liability
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